Question: Q1. Clarify why a single quality definition is not sufficient. Choose a product or service to illustrate how several definitions of quality can apply simultaneously.

Q1. Clarify why a single quality definition is not sufficient. Choose a product or service to illustrate how several definitions of quality can apply simultaneously.

Q2. Discuss how either good or poor quality affects you attitudes and decision making as a customer. Describe experiences in which your expectations were met, exceeded, or not met when you purchased goods or services. Did your experience change your regard for the organization and/or its product? How?

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