Q1. Use the operations performance star below, to compary two businesses in restaurant business: ABC-Burger (a fast food chain restaurant) and Deniz Restaurant (a fish reastaurant on bosphorus). Cost Speed Dependability * Quality Flexibility a) Place both restaurants OM performance spider-web diagram on this figure. b) Suggest an Operations Strategy to both restaurants, in the lines of their performance strengths drawn on the above figure. Q2. Bant-aid health products company, is designing a new adhesive bandage product. The manufacturing department come up with the following technical specifications for such products. Technical requirements are: Woven fabric strip Biocompatible adhesive Absorbent pad Sterile Breathable materials Range of sizes Range of shapes Your manager wants you design a new product (set the specifications of the above technical requirements) using QFD (quality-of-house) approach. In order to apply this method, do following steps: 1) Assume you perform a market search and collect five customer requirements for an adhesive bandage (use your imagination and list five requirements) 2) Using the QFD template given above, fill the q-of-house by following these steps: a) List requirements (provide very brief reasoning for each); b) Provide customer priorities for each requirement (1 least, 5 most desirable); c) Using your imagination fill the inner part of the house using the legend provided on the figure (provide very brief reasoning); d) Fill in the roof of the q-of-house (provide very brief reasoning); e) Fill the targets for each technical requirement as specific value (o) or the more is better (T) or the less is better (t); f) Calculate the importance rating, using the formula given in the figure (use values on the legend) and your priority estimates given in part(b). Note that the figure below is just a representation, not the real figure for this problem. In the question there are only 7 requirements (in the figure there are 10). Also you are asked to come up with five or more customer requirements, again in the figure there are space for 10. So, your QFD design has a 5 by 7 matrix not 10 by 10. QFD template X e + + Targets Technical requirements OO Technical aspect 1 Technical aspect 2 Technical aspect 3 Technical aspect 4 Technical aspect 5 o Technical aspect 6 Technical aspect 7 Technical aspect 8 Technical aspect 9 Technical aspect 10 o+110110 5 O O 1.1 + Correlations: Strong positive + Positive Strong negative Negative + 4 0. 7 ol Customer requirements 3 O O Customer priority Requirement 1 Requirement 2 Requirement 3 Requirement 4 Requirements Requirement 6 Requirement 7 Requirement 8 Requirement 9 Requirement 10 Importance rating (Priority X relationship) 1.2 Customer assessment Competitive evaluation O O 5 2 O 8 2.3 .. 9 .. O Relationships: Strongest= 10 Strong= 7 Fair= 4 Weak= 1 . 4 + Technical assessment