Question: Q1 Why Measuring a Process performance is essential for any Firm? Explain any four performance measurement criteria in detail. Now, please provide at least one

Q1 Why Measuring a Process performance is essential for any Firm? Explain any four performance measurement criteria in detail. Now, please provide at least one practical example for each performance measurements. (Marks = 08) Answer format: It is preferred that your answers are in bullet point style. Length of the answer: Between 150 and 400 words Marks distribution of the question is as follows: Originality, Comprehensiveness & Clarity of explanation: 50% Reasoning/ Rationality/ Logic/ Quality examples: 50%

Q2 What is benchmarking? Explain different types of bench markings with examples. (Marks = 7) Answer format: It is preferred that your answers are structured in paragraphs with specific and relevant heading for each paragraph. Length of the answer: Between 150 and 350 words Marks distribution of the question is as follows: Originality, Comprehensiveness & Clarity of explanation: 75% Reasoning/ Rationality/ Logic/ Quality examples: 25%

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