Question: Q2 - 5 Dimensions in the SERVQUAL model For each of the 5 dimensions of the SERVQUAL model, discuss what customers would expect Gojek to

Q2 - 5 Dimensions in the SERVQUAL model

For each of the 5 dimensions of the SERVQUAL model, discuss what customers would expect Gojek to do to offer to meet the higher service quality expected in Singapore.

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