Question: Q2. A) Read the Case Study by clicking on the link below. Explain how Design Thinking was used to address the issues (mentioned in the

Q2. A) Read the Case Study by clicking on the link below. Explain how Design Thinking was used to address the issues (mentioned in the Case) in the Bank of America. (10 Marks) https://thisisdesignthinking.net/2018/09/feeling-in- control-bank-of-america-helps-customers-to-keep-the- change/

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