Question: Q2. QUALITY MANAGEEMNT Flowcharts graphically present a process or system using annotated boxes and interconnected lines. They are simple but great tool for trying to

Q2. QUALITY MANAGEEMNT Flowcharts graphically present a process or system using annotated boxes and interconnected lines. They are simple but great tool for trying to explain a process. Another tool for identifying quality issues is the cause-and-effect diagram. Also known as an Ishikawa diagram or a fish-bone chart. Birzeit University has undertaken a series of process improvement initiatives. One of these is to make the registration service efficient for students, and staff. 1. Apply the fishbone diagram to the registration process to discover possible locations of quality problem. 2. Develop a flow chart for this process.

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