Q2. The average for different dimensions of service provided by a university's department is given in...

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Q2. The average for different dimensions of service provided by a university's department is given in Table 1. Develop the two dimensional differencing plane and determine those dimensions that they should focus upon. Suggest one improvement project to reduce the highest gap. Table 1 Average Perception and Expectation Perceptions 5.40 3.40 2.50 5.50 1.90 Tangibles Reliability Responsiveness Assurance Empathy Expectations 1.60 6.00 2.45 3.00 6.20 (15 marks) Q2. The average for different dimensions of service provided by a university's department is given in Table 1. Develop the two dimensional differencing plane and determine those dimensions that they should focus upon. Suggest one improvement project to reduce the highest gap. Table 1 Average Perception and Expectation Perceptions 5.40 3.40 2.50 5.50 1.90 Tangibles Reliability Responsiveness Assurance Empathy Expectations 1.60 6.00 2.45 3.00 6.20 (15 marks)

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