q28 and q29 re

Question 28 The encoding-decoding process is generally more effective when both parties O A. have a diverse set of skills and capabilities. O B. are skilled in using the selected communication channel. O c. come from different cultures. O D. differ in their level of expertise and knowledge. Question 29 Buffering, summarizing, and omitting are ways to achieve which of the following? O A. reduce information overload. OB. avoid organizational risk. O c. increase media richness. O D. avoid the risk of flaming