Q3 a) Project managers must ensure that several support functions are in place during post implementation to better ensure success. Training and reactive support are not enough to ensure proper post implementation data validity. Briefly discuss any three (3) post implementation support during ERP implementation project.

b) To assess the business value of a system, you have to identify system stakeholders, such as end-users of the system and their managers, and ask a series of questions about the system. Discuss the four (4) basic issues that you have to deliberate with these stakeholders.

c) List two (2) common criteria for measuring an IT project success.

d) To assess the technical quality of an application system, you have to assess a range of factors that are primarily related to the system dependability, the difficulties of maintaining the system, and the system documentation. You may also collect data that will help you judge the quality of the system. Briefly discuss data that may be useful in the technical quality assessment of the system.