Question: Q5. (15 marks) What differences are between knowledge gap and communication gap in the gaps model for improving retail customer service quality? What activities that

Q5. (15 marks) What differences are between

Q5. (15 marks) What differences are between knowledge gap and communication gap in the gaps model for improving retail customer service quality? What activities that retailers take to close those gaps between customer expectations and perceptions of the actual service delivered to improve the customer service

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