Q8:

When Amber first started working at a car manufacturing plant assembling car doors, she was slower at the task than her coworkers. As time passed, her speed at assembling the doors increased and she even taught others how to perform the task more quickly. The result was increased employee productivity and the plant experienced cost savings. These cost savings can be attributed to learning effects.

Select one:

True

False

Q9:

Although important, unfortunately, innovation plays a minor role in achieving competitive advantage.

Select one:

True

False

Q10: Customer focus is a function of only the lower levels of an organization.

Select one:

True

False