Q9

a)

When a company attempts to learn from its competitors' actions by following their initial lead, what key detail must take place?

	a.	Make only miniscule changes to process if any
	b.	Change nothing if the process works
	c.	Make enough changes to remain legally secure
	d.	Improve the process in every way possible
	e.	None of the above

b)

Knowledge Management

	a.	Is focused on standard procedures within an operation
	b.	Embodies a combination of written and tacit knowledge, to capture full operational insight and capability
	c.	Is fixed and immutable
	d.	Is found in the library service of a large organisation
	e.	Requires special manager to be effective

c)

Purchasing is best carried out

	a.	On a "Price is King" basis
	b.	On an arms length basis, to avoid buyers getting too close to suppliers and missing opportunities
	c.	As a networked approach where the skills and insights of suppliers are incorporated into your offering
	d.	On a once a year basis where prices are discussed and agreed
	e.	As a necessary evil, non-value adding activity within the business. A necessary cost of doing business.