Quality $\_\_\_\_\_\_\_\_\_$

Question $3$ options:

a$)$

is "the degree to which a product or service meets requirements." Denise Harmening

b$)$

can be judged by how the patient or the physician $($both of the customers$)$ perceive the process.

c$)$

is judged on location of the lab

d$)$

both a and b

e$)$

All of the above