Quality assurance is an internal company concern & process.

Existing (vs start up) companies often have to transition from one method of controlling processes to another, so they commit to a PHILOSOPHY and hire OUTSIDE TRAINERS.

So training systems are products companies buy.

Match the quality term to what it describes. Google is your friend.

1 Kaizen

2 Kanban

3 Benchmarking

4 Quality audit

5 Six Sigma

6 TQM Total Quality Management

7 Agile

A.	Quality control philosophy based on frequent user feedback & regular responsive re-releases.
B.	A continuous improvement ideology, may be used in LEAN management, (LEAN = designing processes to maximize customer value while minimizing waste).
C.	Defining a high performing industry leader, and measuring your progress against their results
D.	Based on Deming's 14 principles of quality management, big in 1980-2000's.
E.	structured review of processes to establish what went right and what needs improvement
F.	Japanese word for change for the better.
G.	Process control named after idea that (1) in a normal distribution 99.7% of outcomes are +- 3 standard deviations (3+3 = 6) from the mean, and also the ideal that within +- 6 standard deviations of the mean are 99.9999% of the outcomes.