Question: Quality control in services is: a . more difficult for standardized services delivered by low - skilled workers. b . more difficult for customized services

Quality control in services is:
a.
more difficult for standardized services delivered by low-skilled workers.
b.
more difficult for customized services delivered by highly skilled workers.
c.
most easily done on the buyer's premises after the service is delivered.
d.
performed exactly the same for small, medium, and large service providers.

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