Question: Quality Function Deployment (QFD) is a method to translate customer needs into appropriate technical requirements for every stage of product development, from the concept stage
Quality Function Deployment (QFD) is a method to translate customer needs into appropriate technical requirements for every stage of product development, from the concept stage through distribution. It is used to translate customer requirements (or VOC) into measurable design targets and drive them from the assembly level down through the sub-assembly, component, and production process levels. QFD methodology provides a defined set of matrices utilized to facilitate this progression. (a) Robust design, design of experiments, critical parameter management, and error budgeting are tools for achieving quality and reliability for the customer. Develop a plan for deploying these tools in a specific engineering organization. ( 8 ) Imagine a House of Quality (HOQ) for a food processor that has two engineering characteristics Ease of Cleaning and Quiet Operation. If an engineer wishes to express the fact that design features that tend to improve Ease of Cleaning also tend to make the food processor louder in operation, analyze this situation by using HOQ? (b)
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