Question: Quality function deployment (QFD) is a methodology for incorporating the Voice of the Customer (VOC) or customer requirements into the design of products and services.

Quality function deployment (QFD) is a

Quality function deployment (QFD) is a methodology for incorporating the Voice of the Customer (VOC) or customer requirements into the design of products and services. It aims to capture and prioritise customer requirements and translate them into technical or design requirements. Based on this argument, please explain steps by steps how develop QFD for restaurant services as listed below: 1. Develop a list of Customer Requirements (based on SERVQUAL model) 2. Develop a list of Technical Design Elements (at restaurant servces) 3. Demonstrate the relationship between 1 and 2 4. Identify the correlations between technical / design elements 5. Perform a competitive assessment of the customer requirements 6. Prioritize customer requirements 7. Prioritize technical requirements 8. Final evaluation Note: For the VOC or customer requirements your must use SERVQUAL dimensions. (See figure below)

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Question 1(20%) Student's Choice - Problem scenario presented and solved by student. Quality function deployment (QFD) is a methodology for incorporating the Voice of the Customer (VOC) or customer...

Quality function deployment (QFD) is a methodology for incorporating the Voice of the Customer (VOC) or customer requirements into the design of products and services. It aims to capture and...

1)One of the tools that can be used to assist in the Requirements Analysis Process is the use of Behavioral Analysis. This tool: Develops a set of time-ordered system functions Creates object,...

1 . Total Quality Management ( TQM ) : Total Quality Management is a comprehensive approach that involves the entire organization in a continuous effort to improve quality at every level....

SOLVE ALL QUESTION ( IMP) Which of the following is not a primary function of operations management? a) Forecasting b) Inventory management c) Marketing d) Quality control Which production process...

IMP : SOLVE ALL QUESTIONS Which of the following is not a primary function of operations management? a) Forecasting b) Inventory management c) Marketing d) Quality control Which production process...

Question 1: Which of the following is a key characteristic of operations management? A) Maximizing shareholder value B) Minimizing customer satisfaction C) Focusing only on short-term goals D)...

Question 2: In manufacturing, the process of converting raw materials into finished products is called: A) Distribution B) Procurement C) Production D) Marketing E) Research and Development Question...

1) Consider a 6-variable Boolean function such as f(x1,x2,x3,x4,x5,x6)=f1(x1,x2,x3,x4)+f2(x4,x5,x6) where f1(x1,x2,x3,x4)=(1,2,3,5,7,12,14) and f2(x4,x5,x6)=(3,4,5,6,7). Obtain a minimal...

We need to send data 3-bits at a time at a data rate of 24Mbps using MFSK. Assuming a carrier frequency of 300MHZ, and to reduce interference, we are using guard band of 1MHZ each. Calculate the...

Gary Corporation needs an additional worker on a multiyear project. It could hire an employee for a $ 3 0 , 0 0 0 annual salary or hire an independent contractor for a $ 3 5 , 0 0 0 annual fee. Which...

Case Greenbuilders Pte Lid ("GPL") is a local construction company which specialises in providing bespoke Design and Build construction services for private residential homes that are designed to be...