Question 1(20%) Student's Choice - Problem scenario presented and solved by student. Quality function deployment (QFD) is a methodology for incorporating the Voice of the Customer (VOC) or customer requirements into the design of products and services. It aims to capture and prioritise customer requirements and translate them into technical or design requirements. Based on this argument, please explain steps by steps how develop QFD for restaurant services as listed below: 1. Develop a list of Customer Requirements (based on SERVQUAL model) 2. Develop a list of Technical Design Elements (at restaurant servces) 3. Demonstrate the relationship between 1 and 2 4. Identify the correlations between technical / design elements 5. Perform a competitive assessment of the customer requirements 6. Prioritize customer requirements 7. Prioritize technical requirements 8. Final evaluation Note: For the VOC or customer requirements your must use SERVQUAL dimensions. (See figure below) Question 2(20%) Student's Choice - Problem scenario presented and solved by student. Review the problem solving process outlined in Plan-Do-Check-Action (Topic 8 : Quality Improvement Tools and System Improvement, located at https://learning2.uum.edu.my/es212/course/view.php? Then, write a four to five (4-5) pages paper in which you elaborate: 1. Define the problem in the scenario that you have chosen. 2. Analyze the problem in the scenario. 3. Generate options for solving the problem in the scenario. 4. Evaluate the options for solving the problem. 5. Decide on the best option for solving the problem. 6. Explain how you will implement the decision made and reflect on whether this option was the most effective. Your problem solving processes should be supported with an appropriate quality improvement tools