Question: Quality is important to end users. You want something to work as you expected it to work. Research a company or companies that has had

Quality is important to end users. You want something to work as you expected it to work. Research a company or companies that has had a success and one that has had a failure in quality within the past few years. A hint to this is some of the warranty issues that have occurred lately for the latter one. Write about what it took for them to have a successful product and for the failure, discuss what went wrong and how it could have been corrected. 2-3 paragraphs is plenty enough

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