Question: Quality is not a very easy term to define. However, one cannot improve what cannot be described or measured. The four primary determinants of quality

Quality is not a very easy term to define. However, one cannot improve what cannot be described or measured. The four primary determinants of quality are:

design, performance, ease of use, and service after delivery

design, conformance to design, reliability, and sesvice after delivery

design, conformance to design, ease of use, and service after delivery

performance, conformance, reliability, and durability

design, durability, ease of use, and service after delivery

Quality is not a very easy term to define. However, one

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