Question: Quality Management and Mini-Projects (10 Marks) Five key Quality Management (QM) Areas are: The Foundations & Philosophies of QM, Statistical Methods for QM, Design for

Quality Management and Mini-Projects (10 Marks)

Five key Quality Management (QM) Areas are:

  • The Foundations & Philosophies of QM,
  • Statistical Methods for QM,
  • Design for Quality,
  • Measuring & Controlling Quality,
  • Six Sigma in QM.

  1. Explain and summarize the key lessons for two of the key Quality Management Areas.
  2. Outline and explain two of the Mini-Projects we have studied this term( Mini Projects were Service quality and Service outsourcing)
  3. Describe and explain why or how understanding these Mini-Projects are related to understanding one or more of the key Quality Management Areas

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