quality management

answer question below

NO. TOPICS & SUB-TOPICS 1 Introduction to Quality 1.1 What is quality? 1.2 Identify assumptions about the quality differences 1.3 Variance function of the quality 1.4 Other assumptions about quality 1.5 Quality concept 1.6 Quality and competition 2 Development History Quality and Quality Standards 2.1 Quality theory 2.2 Dominant theory of quality 3 3 Quality Management Planning 3.1 Strategy content and process strategies 3.2 Leadership in quality 3.3 Quality and ethics 3.4 Quality and strategy 3.5 Quality development (Hoshin Kanri) 3.6 Will quality help improve the business decisions? 4 Voice of Customers 4.1 Towards importance of the customer 4.2 What is the voice of customer? 4.3 Customer Relationship Management 4.4 Obtain customer feedback actively 4.5 Getting feedback on passive 4.6 Managing customer retention 5 Voice of Market 5.1 What is the meaning of the market voice? 5.2 Usage of benchmarking 5.3 Best-in-class benchmark 5.4 Benchmark business processes 5.5 Lead and manage the benchmarking 5.6 Problem with benchmarking 6 Product quality and process design 6.1 Design of products for quality 6.2 Technology in design 7 Designing Quality Services 7.1 The difference between service and manufacturing 7.2 What is the customer service needed? 7.3 SERVQUAL-'GAP' analysis 7.4 Design and repair services transactions 8 Quality Improvement Tools and System Improvement 8.1 'Plan-Do-Check-Act' cycle 8.2 Ishikawa quality tools 8.3 Seven improvement tools 8.4 Various improvement measurement tools 9 Statistical Process Control - Variables 9.1 Basic statistics 9.2 Process control charts 9.3 The concepts of control charts for variables 9.4 Process capability for variables 9.5 Other statistical techniques in Quality Management Statistical Process Control - Attributes 10.1 Types of data 10.2 Understand the control chart for attribute data 10.3 Preparing and interpreting the control chart 10.4 Selecting the right control chart 10 11 Total Quality Management and quality teams 11.1 TQM concept 11.2 Type of groups 11.3 Group implementation 1 point Which of the following is the correct order for the stages of team development? * storming, forming, norming, performing, and mourning performing, storming, forming, mourning, and norming forming, storming, norming, performing, and mourning norming, storming, performing, forming, and mourning performing, forming, norming, forming, and mourning 1 point are teams that work to improve processes and customer service. * Self-directed work teams Natural work groups Tiger teams Cross-functional teams Process improvement teams This is a required question Which of the following types of teams 1 point are often used in re-engineering efforts or in projects where a specific problem needs to be solved in a very short period of time? * tiger team self-directed work team process improvement team cross-functional team natural work group