Quality

Quality is a critical performance objective in operations management. It involves ensuring that products and services meet or exceed customer expectations. The focus of quality is to minimize defects and errors, improve product and service performance, and enhance customer satisfaction.

Speed

It involves minimizing lead times and throughput times to deliver products and services quickly. The focus of speed is to reduce delays, improve responsiveness, and enhance customer satisfaction.

Dependability

Dependability is a crucial performance objective in operations management. It involves ensuring that products and services are delivered on time and without errors. The focus of dependability is to improve reliability, reduce errors, and enhance customer satisfaction.

Flexibility

Flexibility involves adapting to changing customer demands and market conditions. Flexibility can be measured in various ways, such as product variety, customization, and responsiveness. The focus of flexibility is to improve adaptability, reduce lead times, and enhance customer satisfaction.

Cost

Cost is about minimizing the cost of operations while maintaining quality, speed, dependability, and flexibility. The focus of cost is to reduce waste, improve efficiency, and enhance profitability.