Quality Solutions is updating its automated shipping system for replacement parts. One major client told his chief information officer, "You must lead an effort to reengineer our computer infrastructure to remain compatible with that of Quality Solutions. This will be a complex effort but, if we can get this done before our competitors can, we will pick up a lot of new business worldwide. That's the nature of $q,,$ it complicates things and creates opportunities."

Multiple Choice

planning

technological change

emotional intelligence

social capital

controlling

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