Question: Ques: Pick any Case Study which demonstrates knowledge and understanding of IT Service Desk best practices. Cover the following aspects in Case study: a) Define

Ques: Pick any Case Study which demonstrates knowledge and understanding of IT Service Desk best practices. Cover the following aspects in Case study: a) Define key concepts and Service Desk best practices b) Differentiate between different roles and responsibilities c) Identify and apply core processes d) Design a Service Desk and its services

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