Question: Question 1 0 / 1 3 A customer sends you this message: I love your company and have been a loyal customer for years! I've

Question 10/13
A customer sends you this message: "I love your company and have been a loyal customer for years! I've got a great idea for a loyalty reward
program. Would it be possible to talk to one of your managers?
Based on the procedural guidelines provided, how should you respond?
Escalate to your manager
Escalate to Retention Department
Reply using a personal tone
Escalate to Marketing
Question 10/13 A customer sends you this message: "I love your

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