Question: A customer sends you this message: I love your company and have been a loyal customer for years! I've got a great idea for a

A customer sends you this message:

"I love your company and have been a loyal customer for years! I've got a great idea for a loyalty reward program. Would it be possible to talk to one of your managers?"

Based on the procedural guidelines provided, how should you respond?

Escalate to your manager

Escalate to Legal

Reply using a personal tone

Escalate to Retention Department

Escalate to Marketing

A customer sends you this message: "I love your company and

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