QUESTION $1$

$(10$ Marks$)$

Briefly explain each of the following terms:

$1\mathrm{.}1$ Management

$1\mathrm{.}2$ Interpersonal skills

$1\mathrm{.}3$ Value Chain

$1\mathrm{.}4$ Micro$-$environment

$1\mathrm{.}5$ Power

QUESTION $2$

$(20$ Marks$)$

State whether the following statements are True or False. Write down the question number and the word True o False next to it$.$ E$.$g$.2\mathrm{.}11$ True

$2\mathrm{.}1$ Efficiency focuses on choosing the most appropriate goals and plans of action.

$2\mathrm{.}2$ The focus of support activities is the provision of the product or service and its distribution to the consumer.

$2\mathrm{.}3$ Systems Theory emphasizes the inter$-$relatedness and inter$-$dependence of the parts of the organisation.

$2\mathrm{.}4$ The Informal Structure comprises of the relationships between managers and subordinates, as represented in the organisational chart.

$2\mathrm{.}5$

Intermediaries include wholesalers, retailers and agents and serve to bridge the gap between the producer and the consumer.

$2\mathrm{.}6$ Human Resource Control Systems include Performance measurement and Ratio analyses.

$2\mathrm{.}7$ Conceptual Skills refers to the manager's ability to view the operation of the organisation and its parts holistically.

$2\mathrm{.}8$ The learning organisation approach is an approach put forth by Hammer and Champy, and involves the redesign of organizational processes.

$2\mathrm{.}9$ Total Quality Management $($TQM$)$ focuses the business on the achievement of quality through the prevention of mistakes.

$2\mathrm{.}10$ The Operations Function influences the organisational transformation process where inputs are converted into organisational outputs.