Question $1/14$

A financial advisor is cold$-$calling leads. A prospect mentions that he manages his own portfolio and hasn't used an advisor in the past.

What should the advisor do first?

Ask if there's a reason he hasn't used an advisor in the past

Tell him about the easy account set$-$up process

Ask him what his yearly returns have been

Question $2/14$

A sales rep is talking to a prospect about his company's product. The prospect says she's been buying from a competitor for $10y$

their product.

What should the rep do first?

Find out the price of the competitor's product to see if he can offer a special introductory price

Ask her what she likes and dislikes about the competitor's product

Offer her a sample and ask her to contact him if she likes the product