Question $1[15]$

$1\mathrm{.}1$The Deming cycle was developed to link the production of a product with consumer

needs and focus the resources of all departments in a cooperative effort to meet

those needs. Using this cycle, examine the production of South Africa$$s driver's

licence in the traffic department. $(10)$

$1\mathrm{.}2$Give an overview of the $$world$-$class$$ approach$/$ model and motivate your choice

using a practical example.