Question $1[15]$

$1\mathrm{.}1$ The Deming cycle was developed to link the production of a product with consumer

needs and focus the resources of all departments in a cooperative effort to meet

those needs. Using this cycle, examine the production of South Africa$$s driver's

licence in the traffic department. $(10)$

$1\mathrm{.}2$ Give an overview of the $$world$-$class$$ approach$/$ model and motivate your choice

using a practical example. $(5)$

Question $2[34]$

$$An organization$$s culture is the everyday manifestation of its underlying values,

traditions, and leadership.$$ Old Mutual one of South Africa$$s life assurance providers

was recently on the news on paying out some of their client's benefits.

$2\mathrm{.}1$ Explain how you as a quality manager can assist them in adopting a quality culture.

Discuss all the steps with relevant examples. $(15)$

$2\mathrm{.}2$ Highlight the attributes that Old Mutual will need to possess for them to be

recognised as a Quality culture organisation in South Africa. $(10)$

$2\mathrm{.}3$ Examine the leadership components that are needed for Old Mutual to be a quality

cultured organisation $(9)$

Question $3[21]$

$1\mathrm{.}1$Organizational strategies are the approaches adopted by organizations to ensure

successful performance in the marketplace$.$ Woolworths in South Africa is one of

the good examples of such an organisation. Assist their competitors, ABC group,

with designing a strategic plan following all necessary processes and objectives.

$(15)$

$1\mathrm{.}2$ Elaborate with a practical example of how globalization has changed the face of

partnering and strategic alliances in South Africa. $(6)$