Question $1/15$

A customer calls in because her wireless speaker keeps dropping audio. She can't

determine the cause of the issue.

What should you say?

$"$I$\text{'}$m sorry to hear that. When did this start happening?"

$"$I$\text{'}$m sorry about that. Check your systray and tell me if your Bluetooth is

enabled."

"That must be frustrating. Did you drop the speaker?"

"I get this problem all the time. It's probably a broken soundcard."

"Can you bring your computer and speaker into a store? We can troubleshoot

better there."