Question: Question 1 ( 1 5 Marks ) Consumer value must be defined from the customer s perspective, based on the relative importance to the customer
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Consumer value must be defined from the customers perspective, based on the relative importance to the customer of the
various elements of perceived price, perceived total cost of acquisition and use and perceived benefits of owning or using
the goods or service Pienaar et al
Bearing in mind the above paragraph, describe the various different perceptions of value among customers
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