Question 1 (1 point)

A closed inter-organizational system (IOS) is

Question 1 options:

	operates on a private communications platform
	between two organizations in the same industry
	for family businesses only
	highly resistant to hackers

Question 2 (1 point)

An open inter-organizational system (IOS) is

Question 2 options:

	operated on a fee-for-service
	available only by subscription
	used for streaming videos
	open to the public

Question 3 (1 point)

One of the key factors in the success of a B2B initiative is

Question 3 options:

	trust
	the transaction cost
	encryption
	a rigorous vetting process for subscribers

Question 4 (1 point)

A belief that people have about others based on their institutional and cultural environment is known as

Question 4 options:

	generalized trust
	wishful thinking
	optimistic
	process based trust

Question 5 (1 point)

One of the advantages of an open IOS is that it

Question 5 options:

	allows the firm to be highly selective about their partnering relationships
	does not require the level of investment associated with traditional electronic data interchange
	requires little maintenance
	never fails

Question 6 (1 point)

One of the advantages of a closed IOS is that it

Question 6 options:

	limited to two parties only
	is that cannot be hacked
	can create a competitive advantage for the partners
	costs less than an open IOS

Question 7 (1 point)

Qu et al (2015) found that the higher the level of social trust

Question 7 options:

	the lower the use of open IOSs
	the higher the use of open IOSs
	that there was no difference in the choice of IOS
	the higher the use of closed IOSs

Question 8 (1 point)

Qu et al (2015) also suggested that the trend in inter-organizational systems is towards

Question 8 options:

	more open IOSs
	replacing IOSs with advanced email programs
	more closed IOSs
	using artificial intelligence instead

Question 9 (1 point)

Qu et al (20150 also found that regardless of the choice of open or closed systems, ___________________________ mattered.

Question 9 options:

	IT experience
	the position of the Board on e-commerce
	cost
	maturity of partner relationships

Question 10 (1 point)

The European country with the highest level of social trust as defined by Qu et al (2015) was

Question 10 options:

	Denmark
	The Netherlands
	Germany
	Austria

Question 11 (1 point)

For online retailers, ____________________________ are an important factor in the profitability of the firm.

Question 11 options:

	security breaches
	transaction costs
	exchange rates
	government regulations

Question 12 (1 point)

A consumer's payment choice has been found to be related to

Question 12 options:

	age and gender
	high school grades and city
	bank balance and interest rates
	hair colour and shoe size

Question 13 (1 point)

Payment systems are of three types: __________________, _________________, and ________________________.

Question 13 options:

	pay in installments, pay with plastic, pay by cheque
	pre-paid, pay now or pay later
	pre-order, pay in installments, finance
	pre-paid, pay on credit, default

Question 14 (1 point)

The transaction cost of online purchases is lower for

Question 14 options:

	those that speak English
	older consumers
	digital products
	younger consumers

Question 15 (1 point)

The transaction cost for online purchases is higher for

Question 15 options:

	women
	families
	men
	young adults

Question 16 (1 point)

Online purchases by new customers are _____________ than online purchases by existing customers.

Question 16 options:

	more risky
	of higher dollar value
	of lesser dollar value
	less risky

Question 17 (1 point)

At low discount rates, transaction costs are lowest with

Question 17 options:

	prepayment and credit card
	invoice and credit card
	prepayment and invoice
	cheques and debit cards

Question 18 (1 point)

At high discount rates, transaction costs are lowest with

Question 18 options:

	invoices and cheques
	prepayment and paypal
	credit and debit cards
	prepayment and installment payments

Question 19 (1 point)

Cross border e-commerce reduces

Question 19 options:

	packaging costs
	transactions costs
	cross-border trade
	tariffs

Question 20 (1 point)

Cross-border e-commerce puts downward pressure on prices while at the same time

Question 20 options:

	decreasing production
	improving quality
	increasing efficiency
	reducing the likelihood of innovation

Question 21 (1 point)

Cross border e-commerce ___________________ consumption.

Question 21 options:

	increases
	has no effect on consumption
	decreases

Question 22 (1 point)

Cross border e-commerce _______________ production.

Question 22 options:

	has no effect on
	increases
	decreases

Question 23 (1 point)

The EU favours cross-border e-commerce because of its positive effect on

Question 23 options:

	GDP
	tourism
	exchange rates
	interest rates

Question 24 (1 point)

The cost of distribution for the average consumer good is between _________ and _____________ %.

Question 24 options:

	10, 15
	25, 45
	30, 50
	40, 60

Question 25 (1 point)

Cross-border e-commerce among EU member states represents _________ % of all e-commerce.

Question 25 options:

	more than 50
	less than 5
	less than 20
	between 20 and 30