Question 1 (1 point)

An effective control system ensures that activities are completed in ways that ________.

Question 1 options:

	maximize production output
	lead to the attainment of organizational goals
	maximize profits
	motivate employees

Question 2 (1 point)

An effective control system can provide information and feedback on employee performance and ________.

Question 2 options:

	increase the company's competitiveness in the marketplace
	minimize the chance of potential problems
	ensure profits increase annually
	eliminate the need for continual measurement

Question 3 (1 point)

Designing a Control System (Scenario)

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.

Gina also recognizes that it is not enough to just set up the control system. As an effective manager, she also needs to ________.

Question 3 options:

	ensure that productivity levels stay the same for stability
	follow up and ensure that everyone is doing what they are supposed to be doing
	ensure that employees are given tasks that they can handle
	do the most important tasks herself to make sure they get done correctly

Question 4 (1 point)

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

Question 4 options:

	to institute strict controls
	to empower employees
	to stop monitoring profits
	to give up personal observations

Question 5 (1 point)

Managers engage in controlling activities to protect the organization and its assets.

Question 5 options:

	True
	False

Question 6 (1 point)

The control process assumes that ________.

Question 6 options:

	strategic plans are fixed
	employee monitoring costs are necessary part of doing business
	performance standards are already in place
	employees require clear directions from management

Question 7 (1 point)

Jaspreet's job is to compare each department's monthly budget to its actual expenditures. Jaspreet is performing part of the ________ function.

Question 7 options:

	organizing
	controlling
	budgeting
	planning

Question 8 (1 point)

Which of the following observations is TRUE of organizational controlling?

Question 8 options:

	Organizational strategies are formed during the controlling stage.
	An effective control system facilitates employee empowerment.
	Forming an organizational structure is a crucial control activity.
	Human resource management is a subset of the controlling process.

Question 9 (1 point)

Controlling is the process of monitoring, comparing, and correcting work performance.

Question 9 options:

	True
	False

Question 10 (1 point)

Designing a Control System (Scenario)

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.

The control system that Gina chooses should ultimately be one that ________.

Question 10 options:

	monitors only the important activities in the department
	requires minimal management involvement
	helps the organization effectively and efficiently reach its goals
	monitors everything that happens in the department

Question 11 (1 point)

Which of the following management responsibilities determines if organizational goals are being achieved?

Question 11 options:

	measuring firm performance
	motivating employees
	making profit year after year
	formulating business strategy

Question 12 (1 point)

Managers should use subjective measures when ________.

Question 12 options:

	immediate managerial action is required
	organizational efficiency is in question
	work activities cannot be expressed in quantifiable terms
	organizational processes and activities are complex