Question 1 (1 point) Manufacturing processes deal with physical output and therefore, quality can be easily be measured. 1) True 2) False Question 2 Companies that pursue consistent quality as their competitive priorities should only focus on delivering outstanding service or product. 1) True 2) False

Question 3 Maximin the decision tool for the realists. 1) True 2) False

Manufacturing processes deal with physical output and therefore, quality can be easily be measured 1) True 2) False Question 2 (1 point) Companies that pursue consistent quality as their competitive priorities should only focus on delivering outstanding service or product. 1) True 2) False Maximin the decision tool for the realists. 1) True 2) False Question 4 (1 point) Front office is the strategy that should be selected when service requires high customer contact with flexible flow. 1) True 2) False