Question $1(1$ point$)$ Saved Attitudes are important because they are related to employee retention, and employee retention is also related to customer retention. Question $1$ options: $1)$ True $2)$ False Question $2(1$ point$)$ Saved Creating a stable and satisfied workforce serves as another opportunity for one firm to gain a competitive advantage over others in their industry. Question $2$ options: $1)$ True $2)$ False Question $3(1$ point$)$ Job satisfaction is $$a pleasurable feeling that results from the perception that one$$s job fulfills or allows for the fulfillment of one$$s important job values.$$ Question $3$ options: $1)$ True $2)$ False Question $4(1$ point$)$ Stress is an unpleasant emotional state that results when someone is uncertain of his or her capacity to resolve a perceived challenge to an important value. Question $4$ options: $1)$ True $2)$ False Question $5(1$ point$)$ People will experience stress even if they believe that they can readily cope with a challenge. Question $5$ options: $1)$ True $2)$ False Question $6(1$ point$)$ Workers who hold jobs characterized by many demands over which they have little control are three times more likely to suffer from high blood pressure than are other workers. Question $6$ options: $1)$ True $2)$ False Question $7(1$ point$)$ The general adaptation syndrome describes the relationship between short term stress and various negative physical$$physiological symptoms. Question $7$ options: $1)$ True $2)$ False Question $8(1$ point$)$ In the resistance stage of the general adaptation syndrome, the person becomes resilient to the pressures created by the original threat. Question $8$ options: $1)$ True $2)$ False Question $9(1$ point$)$ Pituitary gland and adrenal cortex activity slows down, and the person can no longer adapt to the continuing stress during the exhaustion stage of the general adaptation syndrome. Question $9$ options: $1)$ True $2)$ False Question $10(1$ point$)$ Individuals may suffer burnout if stress continues unabated. Question $10$ options: $1)$ True $2)$ False Question $11(1$ point$)$ Workers who are burned out tend to depersonalize the clients or customer they are trying to serve, reducing the quality of service they are willing to provide. Question $11$ options: $1)$ True $2)$ False Question $12(1$ point$)$ Although it was once believed that job satisfaction and job performance were not strongly related, a recent study of published research has revealed a significant, positive correlation between these two variables. Question $12$ options: $1)$ True $2)$ False Question $13(1$ point$)$ Dissatisfaction and absenteeism are unrelated. Question $13$ options: $1)$ True $2)$ False Question $14(1$ point$)$ Dissatisfaction triggers organizational turnover, which has a negative effect on organizational performance. Question $14$ options: $1)$ True $2)$ False Question $15(1$ point$)$ Organizational commitment implies a willingness on the employee$$s part to put forth a substantial effort on the organization$$s behalf. Question $15$ options: $1)$ True $2)$ False Question $16(1$ point$)$ Organizational commitment often leads to organizational turnover. Question $16$ options: $1)$ True $2)$ False Question $17(1$ point$)$ Organizational citizenship behaviors are acts that promote the organization$$s interest and are formally a part of any person$$s documented job requirements. Question $17$ options: True False Question $18(1$ point$)$ Dissatisfied employees rarely engage in organizational citizenship behaviors. Question $18$ options: $1)$ True $2)$ False Question $19(1$ point$)$ Organizational citizenship behaviors are more likely when employees become emotionally exhausted. Question $19$ options: $1)$ True $2)$ False Question $20(1$ point$)$ Workplace homicide is the fastest$-$growing form of murder in the United States. Question $20$ options: $1)$ True $2)$ False Question $21(1$ point$)$ Organizational sabotage is violence directed at property rather than people. Question $21$ options: $1)$ True $2)$ False Question $22(1$ point$)$ In terms of the social environment, supervisors and co$-$workers serve as the two primary sources of satisfaction or frustration for the employee. Question $22$ options: $1)$ True $2)$ False Question $23(1$ point$)$ The concept of $$buffering$$ means that the presence of people who are supportive can lower the incidence of stress$-$related symptoms under conditions of high stress. Question $23$ options: $1)$ True $2)$ False Question $24(1$ point$)$ Positive affectivity describes a dispositional dimension of subjective distress that includes such unpleasant mood states as anger, contempt, disgust, guilt, fear, and nervousness. Question $24$ options: $1)$ True $2)$ False Question $25(1$ point$)$ Research generally shows a positive relationship between task complexity and satisfaction. Question $25$ options: $1)$ True $2)$ False Question $26(1$ point$)$ Boredom created by lack of task complexity can also hinder performance on jobs that require vigilance. Question $26$ options: $1)$ True $2)$ False