Question 1 (1 point)

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Culture eats strategy for breakfast,

Question 1 options:

	True
	False

Question 2 (1 point)

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What is not a primary role of managing the culture for a CX initiative?

Question 2 options:

	Embed and engage customer centricity
	Identify poor performers
	Facilitate effective empowerment models
	Expand usage of CX programs

Question 3 (1 point)

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Who has the greatest impact on the corporate culture?

Question 3 options:

	Your boss
	Social media
	The press
	Marketing
	The CEO

Question 4 (1 point)

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Which of these is not a significant barrier to successful digital transformations?

Question 4 options:

	Culture
	The Intended Design
	The IT Organization
	Resources

Question 5 (1 point)

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What is the difference between climate and culture when assessing the employee environment?

Question 5 options:

12	The observable habits and practices of the organization.
12	The values and beliefs of the organization.

1.	Climate
2.	Culture

Question 6 (3 points)

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Match each of the three cycles that impact the culture of an organization to its description:

Question 6 options:

123	In this cycle low kill levels are evident with an emphasis on rules and processes.
123	From the customer perspective, customers often stay with the organization because of a lack of choice for replacement
123	From the employee side, attractive pay and benefits attract better job applicants.

1.	Cycle of mediocrity
2.	Cycle of success
3.	Cycle of failure

Question 7 (1 point)

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In a organization with a very unpredictable business environment, empowering its employees is a great way to failure.

Question 7 options:

	True
	False

Question 8 (1 point)

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This is the base of The Pyramid of Employee Needs, providing them with a safe work environment and offer the training and resources to perform their jobs well.

Question 8 options:

	Engaged Employees
	Inspired Employees
	Satisfied Employees
	Rewarded Employees