Culture eats strategy for breakfast,

Question 1 options:

	True
	False

Question 2 (1 point)

What is not a primary role of managing the culture for a CX initiative?

Question 2 options:

	Embed and engage customer centricity
	Identify poor performers
	Expand usage of CX programs
	Facilitate effective empowerment models

Question 3 (1 point)

Saved

Who has the greatest impact on the corporate culture?

Question 3 options:

	Marketing
	Your boss
	The CEO
	The press
	Social media

Question 4 (1 point)

Which of these is not a significant barrier to successful digital transformations?

Question 4 options:

	The Intended Design
	Culture
	The IT Organization
	Resources

Question 5 (1 point)

What is the difference between climate and culture when assessing the employee environment?

Question 5 options:

12	The values and beliefs of the organization.
12	The observable habits and practices of the organization.

1.	Climate
2.	Culture

Question 6 (3 points)

Match each of the three cycles that impact the culture of an organization to its description:

Question 6 options:

123	From the customer perspective, customers often stay with the organization because of a lack of choice for replacement
123	In this cycle low kill levels are evident with an emphasis on rules and processes.
123	From the employee side, attractive pay and benefits attract better job applicants.

1.	Cycle of mediocrity
2.	Cycle of success
3.	Cycle of failure

Question 7 (1 point)

In a organization with a very unpredictable business environment, empowering its employees is a great way to failure.

Question 7 options:

	True
	False

Question 8 (1 point)

This is the base of The Pyramid of Employee Needs, providing them with a safe work environment and offer the training and resources to perform their jobs well.

Question 8 options:

	Satisfied Employees
	Inspired Employees
	Rewarded Employees
	Engaged Employees