Question $11$: Which metric would you focus on improving? Please show your work Calls$/$Hr CS Score Es Job Sat. Res. Calls per Hour $($Calls$/$Hr$)>=13,500$; Customer Service $($CS$)$ Score $>=86\%$; Job Satisfaction $($Job Sat.$)>=84$; Escalations $($Esc$.)<=12\%$; Resolutions $($Res$.)>=97\%$ Monthly Customer Service $($CS$).$Metrics CS Month Calls$/$Hr Score Job Sat. Esc. Res. $1|14,478187\%82(11\%|84\%12$ N $14,123187\%8212\%91\%313,94490\%85|14\%83\%1412,13891\%8615\%191\%1511,17093\%88(11\%185\%1610,773195\%1909\%92\%$