Question $12/15$

A customer associate is assisting a customer with two small children, who are loudly playing and running around the waiting room. Another customer comments loudly about the disruption, and the children's mother becomes upset. The associate invites the mother and her children to an open office and gives the children some books.

What, if anything, should the associate have done instead?

Asked the mother if she wouldn't mind waiting and assisted the annoyed customer first

Asked the children to quiet down because they're disturbing other people

Asked the annoyed customer to be patient

Nothing; the associate's response was appropriate