QUESTION $1(24$ Marks$)$

Analyse ANY THREE $(3)$ principles of effective communication that the Project for Regional $999$ Call

Centers could have benefited from.

QUESTION $2(20$ Marks$)$

With reference to the case study and the prescribed module guide, identify ANY FIVE $(5)$ stakeholders and

provide AT LEAST THREE $(3)$ stakeholder concerns as per stakeholder identified.

QUESTION $3(24$ Marks$)$

There are THREE $(3)$ basic negotiation strategies. Explain each strategy and then provide a j

ustified

recommendation on the most suited strategy you believe the project could have benefited from to avoid

being cancelled. You are required to provide AT LEAST THREE $(3)$ comprehensive application points to

justify your choice in strategy and how it could have benefited the project.