QUESTION $1$

$(25$ Marks$)$

According to the extract, customer first and continuous improvement are key principles of Total Quality Management $($TQM$).$ As the General Manager of a newly opened supermarket $($Superquality Supermarket$),$ elaborate on the practices and techniques that the management of the supermarket should take to ensure that the customers are focused on and that there is a continuous Improvement of all organisational processes to ensure that the needs and expectations of the customers are met.

$(25$ Marks$)$