Question $12$

Antonio bought a new computer that had a solid$-$state hard drive installed. He had

been using the computer for several months when, one night while working on a

term paper, the computer gave an error message that said it had crashed and must

be reformatted. Antonio screamed in frustration and turned the computer off,

waited a few minutes, then turned it back on again. The computer started, ran long

enough for him to back$-$up his files onto a thumb drive, then crashed again. He

turned it off, then using his cellphone, did a search of the error message and how

to fix it$.$ He followed the instructions, and the computer ran okay for a few more

days then crashed again. He conducted a search for the computer manufacturer

and opened a "chat" dialog with a computer tech. Following the tech's instructions

step$-$by$-$step, he was able to permanently repair the computer. Which of the

options below best describes what Antonio did when he "chatted" with the

manufacturer's technician?

Accessed information at a time and place convenient to the customer

Engaged in two$-$way interaction between the technician for the e$-$business

and the customer

Responded to information on the internet by requesting more and posing

questions

Chose between content offered by the e$-$business

Read customer reviews about the product