Anthony bought a new computer that had an after-market solid-state hard-drive installed. He used the computer for several months then, one night while working on a term paper, the computer gave an error message that said it had crashed and must be reformatted. Anthony screamed in frustration and turned the computer off, waited a few minutes, then turned it back on again. The computer started, ran long enough for him to back-up his files onto a thumb drive, then crashed again. He turned it off, then using his cellphone, did a search of the error message and how to fix it. He followed the instructions and the computer ran okay for a few days then crashed again. He conducted a search for the computer manufacturer and opened a "chat" dialog with a computer tech. Following the tech's instructions step-by-step, he was able to permanently repair the computer. Which of the options below best describes what happened when Anthony "chatted" with the manufacturer's technician? O Access information at a time and place convenient to the user Respond to information on the Internet by requesting more and posing questions Engage in two-way interaction between the technician for the e-business and the user O Choose between content offered by the e-business