Question $1(2$ points$)$

Veena needs to make a change to her organization, as a competitor has come in and threatened to take away a large portion of her sales. Which type of change is she engaging in$?$

Question $1$ options:

a$)$

radical

b$)$

reactive

c$)$

incremental

d$)$

proactive

Question $2(2$ points$)$

There are three steps in Lewin's change process. The one that challenges the status quo by shaking up assumptions is known as $\_\_\_\_\_\_.$

Question $2$ options:

a$)$

refreezing

b$)$

unfreezing

c$)$

changing

d$)$

thawing

Question $3(2$ points$)$

Serena is attending a corporate workshop; she is asked to write and reflect on a peak experience. She picks the time when she won her first tennis tournament. She then shares her thoughts and feelings about that experience. Which of the following describes what Serena is participating in$?$

Question $3$ options:

a$)$

process consultation

b$)$

appreciative inquiry

c$)$

team building

d$)$

workout

Question $4(2$ points$)$

A strain resulting in high blood pressure, coronary heart disease, high cholesterol, stomach ulcers, or compromised immune system is known as a $\_\_\_\_\_\_$ strain.

Question $4$ options:

a$)$

psychological

b$)$

stress

c$)$

behavioral

d$)$

physiological

Question $5(2$ points$)$

Too much work, time pressure, and deadlines that a person feels unable to meet creates role $\_\_\_\_\_\_.$

Question $5$ options:

a$)$

overload

b$)$

ambiguity

c$)$

conflict

d$)$

enlargement

Question $6(2$ points$)$

The generalized, patterned, unconscious mobilization of the body's natural energy resources when confronted with a demand or stressor is known as $\_\_\_\_\_\_.$

Question $6$ options:

a$)$

job burnout

b$)$

psychological job strain

c$)$

stress response

d$)$

cognitive dissonance

Question $7(2$ points$)$

Harry has been working in his industry for almost $50$ years. Over the years, he has watched the workforce change to include more women, people of different races, and people with a variety of cultural differences. These are considered changes in $\_\_\_\_\_\_.$

Question $7$ options:

a$)$

flexibility

b$)$

diversity

c$)$

agility

d$)$

transformational leadership

Question $8(2$ points$)$

One strong action that Yum! took to create a new culture was to $\_\_\_\_\_\_.$

Question $8$ options:

a$)$

explain to the employees that things would not change

b$)$

choose the strongest CEO

c$)$

keep a strict hierarchy for consistency

d$)$

start with a set of shared values

Question $9(2$ points$)$

$\_\_\_\_\_\_$ represents a significant source of change for organizations with the rise of the multinational corporation.

Question $9$ options:

a$)$

Communication

b$)$

Economy

c$)$

Globalization

d$)$

Flexibility

Question $10(2$ points$)$

Which of the following is the first step in Kotter's eight$-$step model for leading change?

Question $10$ options:

a$)$

create a vision for change

b$)$

establish a sense of urgency

c$)$

form a powerful coalition

d$)$

empower action

Question $11(2$ points$)$

Which of the following is the last step in Kotter's eight$-$step model for leading change?

Question $11$ options:

a$)$

create urgency

b$)$

form a powerful coalition

c$)$

institutionalize the new approaches

d$)$

empower action

Question $12(2$ points$)$

Thaddeus suspects that his supervisor is falsifying numbers in reports to the board. His supervisor's unethical behavior likely causes Thaddeus to feel $\_\_\_\_\_\_.$

Question $12$ options:

a$)$

a decrease in OCB

b$)$

outplacement

c$)$

stress

d$)$

a decrease in turnover intentions

Question $13(2$ points$)$

Which organizational subsystem involves the space and how it is arranged?

Question $13$ options:

a$)$

formal organization

b$)$

technology

c$)$

social factors

d$)$

physical setting

Question $14(2$ points$)$

A set of methods that promote health at the workplace and avoid distress is known as $\_\_\_\_\_\_.$

Question $14$ options:

a$)$

preventive stress management

b$)$

behavioral coping

c$)$

cognitive coping

d$)$

buffering coping

Question $15(2$ points$)$

Grace feels anxious and overwhelmed every time she goes into the workplace. Lately she has become so nervous that she has started making several mistakes on simple projects. Of the following, $\_\_\_\_\_\_$stress best describes the kind of stress she is experiencing.

Question $15$ options:

a$)$

optimal

b$)$

declining

c$)$

challenge$-$related

d$)$

hindrance$-$related

Question $16(2$ points$)$

Workplace diversity can include cultural differences.

Question $16$ options:

True

False

Question $17(2$ points$)$

There is a difference between theories of change and theories of changing.

Question $17$ options:

True

False

Question $18(2$ points$)$

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs is an OD intervention known as $\_\_\_\_\_\_.$

Question $18$