QUESTION $12$

The death toll from the $2005$ blast at the British$-$based BP oil refinery in Texas City was $15.$ The U$.$S$.$ Chemical Safety and Hazard Investigation Board $($CSB$),$ one of several agencies that examined the causes of the blast, said internal BP documents show that when BP acquired the refinery, it ordered an immediate $25$ percent cut in fixed costs at its refineries without specifying how the cuts were to be made. Managers at the refinery let safety standards decline to meet this goal. A $\_\_\_\_\_\_$ approach to control would have minimized the possibility of suboptimization.

A$.$

benchmarking

B$.$

customer churn

C$.$

balanced scorecard

D$.$

financial ratio analysis

E$.$

customer defection