Question: QUESTION 1 [20 MARKS] Briefly explain ANY TWO (2) benefits that you think could be associated with V&A Waterfront click-and-collect service innovation. Refer to the

QUESTION 1 [20 MARKS] Briefly explain ANY TWO (2) benefits that you think could be associated with V&A Waterfront click-and-collect service innovation. Refer to the Value Chain Model of a business organisation and discuss the contribution of technology in each of the NINE (9) activities.

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