QUESTION 1 (20 Marks) UPS has created its own information systems to aid in their success. Discuss ANY FIVE (5) features of the Order Management System (OMS) at UPS.

QUESTION 2 (20 Marks) Just like any other information system, the common security risk experienced at UPS is the phishing attack via email. 2.1 Elaborate on what a phishing attack is and how it operates. (6 marks) 2.2 Based on your knowledge of phishing attacks, provide ANY TWO (2) examples of common phishing scam attempts. (4 marks) 2.3 Report on security measures to prevent phishing attacks to UPS. (Provide ANY FIVE (5) security measures). (10 marks)

QUESTION 3 (20 Marks) UPS revolutionized the package delivery business in 1991 when it developed and deployed the first Delivery Information Acquisition Device, known as the DIAD. Discuss the evolution of the DIAD devices used at UPS through the years.

QUESTION 4 (20 Marks) Barcode scanners are used extensively at UPS. A barcode scanner is an optical scanner that can read printed barcodes, decode the data contained in the barcode and send the data to a computer. 4.1 Base on the narrative. Explain in detail any FIVE (5) benefits barcode scanners offer to UPS. (10 marks) 4.2 Elaborate on any FIVE (5) disadvantages related to barcode scanners. (10 marks)

QUESTION 5 (20 Marks) The cloud computing enables UPS customers to access their service anytime, anywhere that is more efficient to operate their business. 5.1 Based on your knowledge of Cloud computing and the case article, discuss the motivation for UPS to move to the Cloud. (10 marks) 5.2 UPS enhances its global ocean and air freight forwarding product, UPS Supplier Management, with the introduction of UPS Order Watch. Discuss the UPS Order watch cloud based platform in detail. (10 marks)

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