Question $1$

$\_\_\_\_\_\_\_\_\_$ speaking communicates a message across to large audiences.

a$.$

public

b$.$

mixed

c$.$

loud

d$.$

private

Question $2$

$-------$is the wordless form of communication which takes the form of postures, body language, facial expressions, eye contacts, tension, breathing and tones etc.

a$.$

Informal communication

b$.$

Garbage communication

c$.$

Non$-$Verbal communication

d$.$

Verbal communication

Question $3$

Phone etiquette is the way you use $\_\_\_\_\_\_\_\_\_$ to represent yourself and your business to customers via telephone communication.

a$.$

morals

b$.$

values

c$.$

manners

d$.$

ethics

Question $4$

Written communication doesn$$t includes

a$.$

Reports

b$.$

Forms.

c$.$

Notice.

d$.$

None of these.

Question

Truthfulness and honesty are the core principles of $\_\_\_\_\_\_\_\_$ communication.

a$.$

valuable

b$.$

truthful

c$.$

moral

d$.$

ethical

Question $6$

Placement of purchase order to supplier of material is $----------$ communication.

a$.$

Vertical communication

b$.$

External communication

c$.$

Horizontal communication

d$.$

Internal communication

Question $7$

The downward communication flow from

a$.$

A subordinate to a subordinate.

b$.$

A superior to a superior.

c$.$

A subordinate to a superior.

d$.$

A superior to a subordinate.

Question $8$

Which of the following is a characteristic of good listeners in a business setting?

a$.$

Multitasking and checking emails during conversations

b$.$

Demonstrating empathy and understanding for others' viewpoints

c$.$

Interrupting speakers frequently to ask questions

d$.$

Focusing solely on their own opinions and perspectives

Question $9$

The resume should be written before the job application letter because:

a$.$

The resume helps to decide what to highlight in the letter

b$.$

Most employers do not read application letters

c$.$

The resume is seen first

d$.$

The resume is more important than the letter

Question $10$

Communication between HR manager and Finance manager is an example of:

a$.$

Upward communication

b$.$

Diagonal communication

c$.$

Horizontal communication

d$.$

Downward communication

Question $11$

$....$ Involves how we arrange personal space and what we arrange in it

a$.$

Paralanguage

b$.$

Time language

c$.$

Kinesics

d$.$

Proxemics

Question $12$

The Communication process starts with:

Question $12$

a$.$

Sender

b$.$

Feedback

c$.$

Channel

d$.$

Encoding

Question $13$

Linear communication is between

a$.$

Same group of personnel.

b$.$

Superior and subordinate.

c$.$

Subordinate and superior.

d$.$

Among all.

Question $14$

What is an agenda in the context of a formal meeting?

a$.$

A list of attendees

b$.$

A list of topics to be discussed

c$.$

A list of action items

d$.$

A summary of decisions made

Question $15$

$\_\_\_\_\_\_\_\_\_\_\_$ is the process of interpreting a message.

a$.$

Feedback

b$.$

Encoding

c$.$

Decoding

d$.$